Privacy Policy

Introduction

Kona Contracting LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (email address, phone number, mailing address)
• Property address where services will be performed
• Project details and service requests
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, text messages, phone calls)

Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our contracting and handyman services
• Process service requests and create estimates
• Schedule appointments and send appointment reminders
• Communicate with you about your projects and services
• Send invoices and process payments
• Respond to your inquiries and customer service requests
• Send you updates about our services (with your consent)
• Comply with legal obligations and resolve disputes
• Improve our website and customer experience

Text Message (SMS) Communications

If you opt in to receive text messages from Kona Contracting LLC, we will use your mobile phone number to send you:

• Appointment confirmations and reminders
• Arrival notifications
• Project updates and photos
• Responses to your questions about services and estimates
• Scheduling changes or updates

SMS Consent and Data Privacy

Your consent to receive text messages is completely optional and not required to use our services. You may opt out at any time by replying STOP to any text message from us. Message and data rates may apply based on your mobile carrier's plan.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, accounting services). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
• Business Transfers: If our business is sold or merged, your information may be transferred to the new owner.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or replying STOP to text messages.

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

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